Frequently Asked Questions

WHY CASPHONE?

We understand if you have concerns about doing surgery on your most used devices, but Casphone is one phone surgeon you can trust. We are one of the largest smart device repair providers in Australia and our most senior technicians have over 10 years of experience.

Casphone doors have been open since 2009 and we always stay up-to-date with the latest technology in phone repairs. In addition to our Walk-In Repair Service at over 18 Queensland shops and kiosks, we also offer Mail-in Repair Service to our Brisbane Service Centre.

CAN I BRING MY OWN PARTS?

Yes, you can. But please note we will not be able to provide a warranty or guarantee for the device in the future. Our repair prices always include first class parts, professional installation, and an up to 12-month parts and workmanship guarantee.

WILL I LOSE THE DATA FROM MY DEVICE?

We will not erase any data from your device, however depending on the severity of the damage, what needs to be done to bring it back to life, or possible software related issues, devices can sometimes be unstable and information can be lost or inaccessible. It is always recommended to perform a data back-up before bringing your device in.

IS THERE ANY WARRANTY?

Of course! A 30 day, 6-month, or 12-month warranty on parts and workmanship is included with all repairs. The length of time will vary based on the device model and parts replaced. Please enquire with your device model available for a more specific timeframe.

WHAT SORT OF MOBILE PHONES CASPHONE REPAIRS?

We repair almost all kinds of smart phones that are available on the market. If we do not stock the part for your specific phone, we can special order it, no problem!

HOW LONG DOES IT TAKE?

Depending on the complexity of the repair, we can usually have your device ready in 30 minutes to 1 hour. Upon drop-off, we can coordinate a time you wish to pick-up the device and will stay in touch if more time is needed to complete the repair.

DOES CASPHONE REPAIR SMARTPHONES ONLY?

We can repair almost any personal electronic device on the market. Smart phones, tablets, and iPods are the most common, but we can also repair smart watches, eReaders and computers at certain locations as well. Please enquire about any personal electronics repair you may need!

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