Warranty statement

In addition to the rights and remedies that you have under the Australian Consumer Law or any other applicable law, Conphone Pty Ltd ACN 143 740 943 trading as Casphone (Casphone) provides the following warranty against defects (Warranty):

1. Warranty

1.1 Subject to clause 1.2 and clause 1.3 the warranty period, where Casphone will repair or replace the Goods without charge, for Goods purchased by you from Casphone (Goods) that prove defective by reason of improper workmanship or material components (and none of your statutory rights or remedies apply) is as follows:

(a) For OEM screens (Apple) – six (6) months from the date of purchase of the Goods from Casphone or completion of the Services by Casphone;
(b) For after-market screens for Apple devices – one (1) month from the date of purchase of the Goods from Casphone or completion of the Services by Casphone; and
(c) All other Goods – thirty (30) days from the date of purchase of the Goods from Casphone or completion of the Services by Casphone.
(Warranty Period)

1.2 This warranty does not cover:

(a) normal fair wear and tear;
(b) defects, loss or damage caused directly or indirectly by or as a result of:

(i) any weakening or collapse of the device or structure to which the Goods are affixed occurring any time after installation;
(ii) any damage to or deterioration in the condition of the Goods occurring in transit by your nominated or appointed carrier or occurring after delivery;
(iii) any malfunction or fault of any device in which the Goods have been installed;
(iv) any defect (including defects in component parts or accessories) rising from or attributable to the failure to carry out normal preventive maintenance;
(v) any additional defect, damage or deterioration arising from or attributable to the operation of the Goods or device in which the Goods are installed after it is known to be defective;
(vi) any fault or surge in the customer’s electricity supply;
(vii) the Goods or device in which the Goods are installed striking an immovable object during travel or use;
(viii) any repairs to a device associated with software problems, motherboard issues or damage from liquid; 
(ix) the servicing of the Goods by a third party not associated with Casphone.

(c) water damage of any kind whatsoever;
(d) the Goods where the defect, loss or damage is caused directly or indirectly by or as a result of the fitting or installation of the Goods by a third party (accredited or not) not associated with Casphone; and
(e) inherent defects in material used in the manufacture of the Goods. Casphone will use best endeavours to procure and assign to the Customer the benefit of the warranty of the manufacturer of the material.

1.3 Notwithstanding clause 1.1, particular Goods sold by Casphone may have a Warranty Period which differs from that set out in clause 1.1. If you purchase a Goods listed in any Appendix, that Goods will have a Warranty Period as stated for that Goods in the Appendix.

2. Claim

2.1 In order to claim under this Warranty you must:

(a) Contact Casphone within the Warranty Period on the Contact Information provided below; and
(b) Provide to Casphone:

(i) details of the Goods;
(ii) a detailed description of the defect;
(iii) your personal details;
(iv) proof of purchase of the Goods (including supplier, date and place of purchase and identity of Goods).

2.2 Any Goods the subject of a warranty claim may only be returned to Casphone by prior arrangement with Casphone.
2.3 You must bear the expense for the return of the Goods and such other expenses incurred by you and associated with a warranty claim.

3. Contact information

Contact: Warranty officer
Return Address: 148 Ipswich Road, Woollongabba Qld 4102
Contact Number: 07 3733 0960
Email: feedback@casphone.com.au

4. General

4.1 Warranty claims will be processed by Casphone in a timely manner and reports made available to you providing information pertaining to your warranty claim.
4.2 Casphone is not obliged to rectify any warranty claim outside normal business hours.
4.3 Casphone may at its discretion elect to repair or replace the Goods. Casphone may also at its discretion elect to substitute the Goods with a similar alternative Goods of Casphone’s choosing.
4.4 Casphone does not have to repair or replace the Goods under this Warranty if this Warranty does not apply, this Warranty is voided, the Goods have been modified, disassembled, misused, improperly or inappropriately installed, operated or repaired, abused, damaged or not maintained in accordance with the manufacturer’s or Casphone’s instructions.
4.5 This Warranty is limited to repair, replacement or substitution of Goods only. To the extent permitted by the law, Casphone will not be liable for any loss or damage caused to property or persons arising from any cause whatsoever.
4.6 This warranty is only valid and enforceable in Australia.
4.7 Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.